Issue Trouble Ticket

The VoIPVoIP support links and Frequently Asked Questions (FAQs) provide information about most common technology issues.

For further assistance, VoIPVoIP Customer Support Agents are available 24 hours a day, 7 days a week. Support Agents can also answer questions about placing your order or help you track a pending order.

Phone: (925) 395-5100
Fax: (925) 395-5101
E-mail: support@voipvoip.com

When contacting Customer Support, please note the results of troubleshooting steps you have attempted and please provide as much information as you can regarding to below points.

• Detailed description of the issue you are having.
• Type your VoIPVoIP Account Number or telephone number in the subject line of your email.
• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.
• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.
• Make and model of your router (if using one).
• Make and model of your telephone.
• Brief description of your home network (computers, routers, hubs, switches, firewall software).
• Call-back number and the best time to call you. We will do our best to accommodate you.