Q : Can I choose my unique call number(s)?
A : The 10-digit VoIPVoIP number is assigned to any new VoIPVoIP
subscriber at no cost, and cannot be selected. Moreover, any VoIPVoIP
subscriber can request additional US phone number or numbers from
many countries, and although you can select the area code of your
choice, you cannot selectunique call number.
Q : How much do I have to pay in order to make or receive VoIP
calls?
A : In order to call any other VoIPVoIP subscriber, you pay absolutely
NOTHING. If you decide to use a Softphone which will be running
on your desktop or laptop personal computer you can download one
for FREE at VoIPVoIP’s web site. However, if you would like
to have the use of advanced telephony features such as multiple
lines, conference call capability, etc., you could buy a reasonably
priced professional Softphone. The final cost depends on the product
or the vendor (you can check on this contacting support@VoIPVoIP.com
for any additional information about commercial products). Finally,
you have to take into account the cost of an Internet connection
(although this may already be included in your monthly budget.)
VoIPVoIP strongly recommends the use of a broadband Internet connection,
of at least 128Kbps (for both upstream & downstream) priced
at a fixed monthly rate. In that way, you have 24/7 connectivity
to the Internet and you can also easily use an IP Phone device in
parallel to your desktop PC, thus enjoying maximum quality of FREE
Voice service and full independence from any PC availability or
technical expertise.
Q : What are my monthly charges?
A : Once your account has been established, you will be charged
a flat monthly fee of 99 cent for the VoIPVoIP service.
Q : Is my credit card secure?
A : Yes. All the credit card payment transactions are secured. The
credit card data is securely encrypted and transmitted over an encrypted
SSL connection.
Q : How can I get my invoice? Or how can I view my balance?
A : An electronic payment confirmation is sent automatically to
your email account just after your credit card clearance has sucesfuly
confirmed.
You can check your current balance of calling time at any time by
logging in the secure pages of VoIPVoIP website My Account link,
under the option "My Purchases ", available only for its
customers.
Q : Can I print out my invoice?
A : Yes. You can retireve a printable version of your invoices in
VoIPVoIP's website under "My Account >My Purchases "
pages.
Q : How do I recharge my account?
A : You can recharge your account(s) either automatically or manually.
During the order of your account you can select the initial amount
of your account balance, together with the option to automatically
refund your account when its credit balance drops below a minimum
limit of $2. In that way you don't have to worry if you have always
enough balance for your calls. Alternatively, you can choose to
refund manually your account(s) by monitoring its balance. You can
do that from an existing button fount in My Account > Buy Credit
page.
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